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Frequently Asked Questions (FAQs)

General Clinic Information

What are Your Clinic Hours?

We’re Open Daily From 9:30 AM to 12:30 PM. Please Check Our Website and Facebook or Call Us for Holiday Hours.


Do I Need an Appointment, or Do You Accept Walk-ins?

We Encourage Appointments to Ensure a Timely Consultation, but we also Accept Walk-ins. Please Call Ahead If Possible.


What Payment Methods Do You Accept?

We Prefer Cash in MMK and Do Not Accept Card Transactions. There is an AYA Bank ATM Located In Front of Novotel Max Yangon Hotel, Just a 2-Minute Walk From Our Clinic.
In Most Cases Under Normal Conditions and Circumstances, We Accept Various Mobile Payment Methods, including KBZPay, AYA Pay, WavePay, TrueMoney, Thai QR Payment and PayPal. We also accept Mobile Bank Transfers such as KBZmBanking, AYA Mobile 2.0, Yoma Bank Next, CB Pay, Kasikorn K Plus, Hills Bank, etc.). Please Contact Us Before Your Visit so Our Team Can Assist You.


Can I Call the Clinic After Hours if My Pet has an Emergency?

Our Clinic Currently Does Not Provide Emergency Services After Hours. For Emergencies, We Recommend Contacting the Nearest 24-Hour Veterinary Hospital. We Do However Can Arrange Appointments After Hours Upon Request So Give Us A Call.


Where Is Your Clinic Located?

We’re Located at #471 C, Pyay Road, Ward – 8, Kamayut Township, Yangon, Myanmar. Visit Our Website’s Find Us Page for Detailed Directions and A Map.


Do You Have Parking Available?

Yes, There is a Convenient Parking Available. It Can Accommodate Around 7 Cars.


What Languages Do Your Staff Speak?

Our Staff Speaks Both Burmese and English to Assist Clients Effectively.


Can I Transfer My Pet’s Care to Your Clinic?

We Welcome New Clients and Are Happy to Provide a Comfortable Transition for Your Pet’s Care. Simply Bring Any Health Records You Have, and We’ll Handle the Rest.


Preventive Care & Vaccinations

What Vaccinations Does My Pet Need?

For Dogs, Essential Vaccinations include Rabies, Canine Distemper, Canine Parvovirus, Canine Parainfluenza, Canine Coronavirus and Leptospirosis. For Cats, We Recommend Vaccines for Feline Herpesvirus, Feline Panleukopenia, Feline Calicivirus, Chlamydophila Felis and Rabies. Our Veterinarians will Tailor a Vaccination Plan to Your Pet’s Needs.


How Often Does My Pet Need Vaccinations?

Puppies Aged 6 Weeks and Older Should Receive Three Vaccine Doses, Spaced 3 Weeks Apart. A Single Annual Booster is Recommended Thereafter. Kittens, Starting at 9 Weeks, Should Receive Two Vaccine Doses, 3 to 4 Weeks Apart, Followed by Annual Booster Doses.


Do You Provide Flea and Tick Prevention?

Yes, We Offer Various Flea and Tick Prevention Options to Protect Your Pet Year-Round. For Effective Prevention Monthly Treatments such as Drops, Oral Medications, or Injections are Recommended, Depending on Your Pet’s Needs and Lifestyle. Flea and Tick Collars are also Available for Longer-Lasting Protection. Our Veterinarians can Help You Choose the Best Option to Keep Your Pet Safe and Comfortable.


At What Age Should I Start Bringing My Puppy or Kitten for Check-ups?

Ideally, Bring Them in at 6 ~ 8 Weeks Old to Begin Vaccinations and Preventive Care.


Why is Deworming Important?

Deworming Prevents Parasites that Can Harm Both Pets and Humans. It’s Especially Important for Puppies and Kittens and Recommended Regularly for Adult Pets.


Can Preventive Care Detect Diseases Early?

Yes, Routine Check-Ups and Blood Tests Help Detect Early Signs of Disease, Giving Us a Chance to Treat Issues Before They Worsen.


What Preventive Care Services Do You Offer?

Our Preventive Care Services Include Routine Check-Ups, Vaccinations, and Health Screenings to Support Your Pet’s Ongoing Wellness.


What Do You Recommend for Heartworm Prevention?

We Recommend Monthly Preventatives to Protect Against Heartworm. Testing is Required Annually to Ensure Effectiveness.


Are There Different Preventive Care Recommendations For Indoor and Outdoor Pets?

Yes. Outdoor Pets Need Additional Vaccinations and Treatments to Protect Them from Greater Exposure to Diseases and Parasites.


Is It Safe to Vaccinate My Pet When They are Pregnant?

Vaccinations Are Typically Avoided During Pregnancy To Prevent Risks To Unborn Puppies or Kittens. Please Consult Our Veterinarians for Specific Guidance.


Diagnosis & Treatment

What Types of Diagnostic Tests Do You Offer?

We Provide a Range of Diagnostic Tests, Including Blood Tests, Skin Scrapings, Urine and Stool Analyses, Microscopic Exams, and Rapid Test Kits to Accurately Assess Your Pet’s Health.


How Quickly Can I Get Diagnostic Results?

Many Test Results are Available Within a Day or Two. Some Specialized Tests May Take a Few Days.


What Should I Do If My Pet is Showing Signs of Illness?

Contact Our Clinic Immediately to Schedule a Check-up. Prompt Care Can Prevent Issues From Worsening.


Do You Provide Care For Chronic Conditions?

Yes, We Manage Chronic Illnesses Like Diabetes, Kidney Disease, and Arthritis with Ongoing Treatment Plans.


How Do You Determine the Best Treatment for My Pet?

Our Veterinarians will Discuss Diagnostic Findings With You and Recommend Treatments Tailored to Your Pet’s Needs.


Do You Treat Pets with Skin Conditions or Allergies?

Yes, We Provide Specialized Care for Skin Conditions and Allergies.


Can My Pet Receive Medications Through Your Clinic?

Yes, We Can Prescribe and Dispense Most Medications Your Pet May Need.


Are Follow-Up Visits Required After Treatment?

Follow-Up Visits Depend on the Diagnosis. We’ll Guide You on Any Necessary Check-Ups or Additional Care.


Can You Help With Dietary Recommendations For My Pet?

Absolutely. Our Team Provides Dietary Guidance For Pets of All Ages and Conditions.


Consulting & Advising

What Types of Consulting Services Do You Offer?

We Offer Consultations on Nutrition, Behavioral Concerns, Preventive Care, and Travel Health.


Do You Provide Advice on Pet Behavior Issues?

Yes, Our Team can Provide Guidance on Managing Behavioral Issues and Offer Referrals if Specialized Care is Needed.


How Can I Schedule a Consultation?

Simply Contact Us to Schedule a Consultation. We’ll Find a Time That Works for You and Your Pet.


What Should I Bring to a Consultation?

Bring Any Previous Medical Records, Medications, and a List of Concerns or Questions for Your Pet’s Visit.


Surgical Procedures

What Types of Surgeries Do You Offer?

We Perform Spaying, Neutering, Dental Surgery, Tumor Removal, and Other Soft Tissue Surgeries.


Is Anesthesia Safe for My Pet?

While There Are Some Risks Associated with Anesthesia and Surgery, We Prioritize Safety by Using Modern, Reliable Anesthetics and Closely Monitoring Your Pet Throughout The Procedure to Minimize Any Risks.


How Should I Prepare My Pet for Surgery?

Avoid Feeding Your Pet for 12 Hours Before Surgery. Fasting From Both Food and Water is Essential. We’ll Provide Full Instructions When We Schedule the Procedure.


Why Does My Pet Need to Fast Before Surgery?

Fasting Helps Reduce the Risk of Complications Like Vomiting and Aspiration While Under Anesthesia. An Empty Stomach Prevents Any Food or Liquid From Being Regurgitated, Which Could Be Inhaled Into the Lungs In Some Cases, Causing Respiratory Issues. Following Fasting Guidelines is Essential for a Safer Surgery.


How Long Should My Pet Fast Before Surgery?

Most Pets Need to Fast for About 12 Hours Before Surgery, Which Usually Means No Food and After 8 PM the Night Before the Procedure. Water May Be Restricted around 6 Hours Before Surgery, But Exact Instructions Vary Depending on Your Pet’s Age, Health, and Surgery Type. Always Follow the Specific Instructions Provided By Your Veterinarian When Scheduling.


What Post-Surgery Care is Required?

We Provide Post-Operative Care Instructions, Including Medications, Activity Restrictions, and Follow-Up Visits.


What Happens After My Pet’s Surgery? Can I Take Them Home Right Away?

This Depends on The Type of Surgery Received, But In Most Cases, Yes. Pets Can Go Home Shortly After Surgery, Usually Within a Few Minutes or Hours After the Completion of Surgery. For Follow-Up, We Typically Schedule Post-Operative Visits 3 to 7 Days After The Procedure. These Follow-Up Appointments are Essential to Monitor the Pet’s Recovery, Check the Surgical Site, and Ensure There Are No Complications. If You Prefer Your Pet to Stay Overnight, Hospitalization in Some Cases Be Arranged Upon Request, Though Additional Charges Apply. We Recommend Discussing These Options With Our Veterinarians Before Surgery To Determine What’s Best for Your Pet.


Dental Care for Pets

Do Pets Need Regular Dental Care?

Dental Care Prevents Tartar Build-Up, Gum Disease, and Related Health Issues.


How Often Should I Schedule Dental Cleanings?

Typically, Pets Benefit From Annual Dental Check-Ups. Some May Need More Frequent Care.


What Are Signs of Dental Issues in Pets?

Signs Include Bad Breath, Drooling, Pawing at the Mouth, and Difficulty Eating.


Can I Brush My Pet’s Teeth At Home?

Yes, Regular Brushing is Beneficial. We Can Recommend Pet-Safe Dental Products.


Microchip & Registry

What is Microchipping?

Microchipping is a Simple and Safe Procedure Where A Small Chip About the Size of a Rice Grain is Implanted Under Your Pet’s Skin. This Chip Contains a Unique Identification Number That Can Be Scanned to Identify Your Pet.


Are Your Microchips ISO Certified?

Yes, the Microchips We Use are ISO – 11784 / ISO – 11785 Certified, Ensuring They Meet International Standards For Quality and Safety.


How Does a Microchip Work?

When A Lost Pet is Found, a Veterinarian or Animal Shelter can Scan the Chip to Retrieve The Owner’s Contact Information from the Registry, Allowing for a Quick Reunion.


How is Microchipping Different from Collar Tags?

Unlike Collar Tags, Which Can Fall Off or Be Removed, a Microchip is Permanent and Cannot be Lost or Altered. Collar Tags Can Provide Immediate Identification, But Microchips Offer a More Secure, Long-Term Solution.


What Are the Advantages of Microchipping Over GPS Trackers?

While GPS Trackers Provide Real-Time Location Data, They Require Batteries and Can Be Expensive. Microchips Do Not Require Power and Remain Functional for The Pet’s Lifetime. Microchips Also Serve As A Permanent Form of Identification, Whereas GPS Devices Can Be Lost or Removed.


Is the Microchipping Procedure Painful for My Pet?

The Microchipping Procedure is Quick and Similar to a Routine Vaccination, Causing Minimal Discomfort.


How Long Does It Take to Microchip My Pet?

The Microchipping Process Takes Just a Few Minutes. After the Procedure, We’ll Complete the Registration Process For You in Our Database to Ensure Your Pet’s Information is Recorded. It Takes a Few More Minutes to Take a Photo of Your Pet and Issue a Certificate of Identification. As For The Photo of Your Pet, You Could Also Send Us the Photo which You Wish To Display on Our Registered Pet Microchip IDs Page.


Will My Pet Always Be Identified by the Microchip?

Yes, As Long As the Microchip is Registered with Accurate and Updated Owner Information, it Will Provide a Reliable Means of Identification for Your Pet. If Any Information Regarding The Owner or Responsible Person Change, Do Contact Us To Update The Details.


What Should I Do If I Move or Change My Contact Information?

If You Change Your Address, Email or Phone Number, Make Sure To Contact Us To Update The Details to Ensure You Can Be Reached If Your Pet is Found.


Can I Microchip an Older Pet?

Yes, Pets of All Ages Can Be Microchipped. It’s a Great Way to Ensure That Older Pets Have A Reliable Form of Identification.


What if My Pet is Lost and Has a Microchip?

If Your Pet is Lost and Found, a Veterinarian or Animal Shelter Will Scan the Microchip and Search for the ID Number on Our Website or Through Internet Search Engines. They can Retrieve Your Pet’s Information, and Once They Contact Us About Your Lost Pet, We Will Promptly Reach Out to You Using the Information We Have On File to Help Reunite You With Your Pet. Please Note That We Do Not Provide Third-Party Access To Our Patients’ or Owners’ Information for Confidentiality Reasons. The Owner’s Information is Safe With Us and is Not Publicly Shared Unless The Owner Requests It.


Do I Need to Have a Collar and Tag If My Pet is Microchipped?

While a Microchip Provides a Permanent Form of Identification, It’s Still a Good Idea to Have a Collar with an ID Tag. This Way, Anyone Who Finds Your Pet Can Quickly Identify Them and Contact You.


How Often Should I Check My Pet’s Microchip?

It’s a Good Idea to Have Your Pet’s Microchip Scanned During Regular Vet Visits to Ensure it is Functioning Properly and to Verify Your Contact Information is Up-To-Date.


Can Microchips Be Removed?

Microchips Are Designed To Be Permanent and Are Not Meant To Be Removed. They Are Implanted Under The Skin and Cannot Be Removed Without Surgical Intervention.


Is Microchipping Required For Travel?

Many Countries Require Microchipping As Part of Pet Travel Requirements. Check With Your Destination’s Guidelines.


Pet Travel Health Certificates

Why Do I Need a Pet Travel Health Certificate?

A Health Certificate Confirms Your Pet is Healthy for Travel and Meets the Destination’s Requirements.


How Long Before Travel Should I Get a Health Certificate?

We Recommend Obtaining the Certificate Two Weeks Before Travel.


Can I Get an Export License at Your Clinic?

No, But Our Health Certificate Helps in the Application Process with LVBD in Myanmar.


Do Certain Countries Require Additional Documentation?

Yes, Certain Countries Require Extra Documentation and Rabies Titer Tests. Check Embassy Websites for Details. When You Come for Your Appointment, Bring All Necessary Papers and Forms Printed and Completed As Much As Possible.


How Long Does It Take to Get a Rabies Titer Test?

The Process, Including Sending Blood Samples Abroad, Can Take Up to Two Months. Plan Accordingly.


What If My Destination Country Requires More Than One Endorsement?

Some Countries May Need Endorsements from the Government (LVBD) Veterinarians and Our Clinical Veterinarians. We Can Assist You with Any Required Signatures and Stamps.


Health and Wellness

How Often Should My Pet have a Wellness Exam?

We Recommend Annual Wellness Exams, or Twice A Year for Senior Pets.


How Can I Help My Pet Maintain a Healthy Weight?

A Balanced Diet and Regular Exercise are Key. We Can Provide Guidance on Weight Management.


What is the Best Age to Spay or Neuter My Pet?

The Ideal Age Varies By Species and Breed, But Generally, It’s Recommended to Spay or Neuter Dogs and Cats Between 6 Months to 1 Year of Age. Our Veterinarians Will Provide Guidance Based on Your Pet’s Specific Needs.


How Can I Help My Pet Stay Active?

Regular Walks, Playtime, and Interactive Toys are Great Ways to Keep Your Pet Physically and Mentally Stimulated.


Are There Specific Exercise Recommendations for Older Pets?

Yes, Older Pets May Need Gentler Exercises. Shorter, More Frequent Walks and Light Play are Beneficial.


What Should I Do If My Pet is Overweight?

Consult Our Veterinarians for a Tailored Weight Loss Plan that Includes Dietary Changes and Increased Exercise.


Can My Pet Have Allergies? What Should I Look For?

Yes, Pets Can Have Allergies. Signs Include Itching, Redness, Excessive Grooming, and Gastrointestinal Issues. Consult Us If You Notice These Symptoms.


What Should I Do If My Pet is Not Eating?

Loss of Appetite can Indicate Health Issues. Contact Our Clinic to Schedule a Check-Up if Your Pet Refuses Food for More Than 24 Hours.


Pet Nutrition

What Type of Diet is Best for My Pet?

The Best Diet Varies By Species, Age, and Health Conditions. We Can Recommend High-Quality Commercial Foods or Specialized Diets Based on Your Pet’s Needs.


How Much Should I Feed My Pet?

Feeding Amounts Depend on Your Pet’s Size, Age, and Activity Level. We Provide Guidelines During Consultations to Help Determine the Right Portions.


Are There Any Human Foods That Are Safe for Pets?

Some Human Foods are Safe, Such As Plain Cooked Chicken, Carrots, and Certain Fruits. However, Many are Toxic, so It’s Important to Consult Us Before Feeding Human Food.


Should I Consider a Raw Diet for My Pet?

Though Raw Diets Are Popular with Some Pet Owners, They Come with Risks, such as Bacterial Exposure and Nutritional Imbalances. We Generally Suggest Exploring Safer, Well-Balanced Diets and are Happy to Discuss the Best Options for Your Pet’s Health.


Is Grain-Free Food Necessary for My Pet?

Grain-Free Diets Are Not Necessary for All Pets. Some Pets Do Better On Grain-Inclusive Diets. We’ll Help You Choose the Best Option.


Behavioral Issues

How Can I Help My Pet with Anxiety?

We Can Recommend Behavioral Modifications, Environmental Enrichment, and in some cases, Medications to Help Manage Anxiety.


Is It Normal for My Pet to Bark or Meow Excessively?

While Some Vocalization is Normal, Excessive Barking or Meowing May Indicate Stress or Other Issues. Consult Us for Advice.


What Are the Signs of Stress in Pets?

Signs Include Excessive Grooming, Hiding, Changes in Appetite, and Aggression. If You Notice These Signs, Contact Our Clinic.


Can I Train My Pet Not To Bite?

Yes, Proper Training Can Help Prevent Biting Behavior. We Can Refer You to a Certified Trainer or Provide Tips.


Pet Travel Tips

What Do I Need To Prepare for Traveling with My Pet?

Ensure Your Pet is Up-To-Date on Vaccinations, Microchipped, and has a Health Certificate and Relevant Documents If Traveling By Air. Pack Their Food, Water, Medications, and Comfort Items.


How Can I Reduce Travel Stress for My Pet?

Prepare Your Pet By Taking Them On Short Car Rides Before The Trip. Bring Their Favorite Toys and Blankets for Comfort During Travel.


Can My Pet Travel in the Cabin of an Airplane?

Some Airlines Allow Small Pets to Travel in the Cabin. Check With the Airline for Specific Requirements and Regulations.


What Should I Do If My Pet Gets Sick During Travel?

Contact a Local Veterinarian As Soon As Possible If Your Pet Shows Signs of Illness While Traveling.


Emergency

What Should I Do If My Pet Is Injured?

Keep Your Pet Calm and Contact Our Clinic Immediately or Take Them to the Nearest Emergency Veterinary Clinic or Veterinary Hospital.


What Are Some Common Signs of a Pet Emergency?

Signs Include Difficulty Breathing, Excessive Bleeding, Seizures, Severe Vomiting, or Signs of Pain. If You Notice These Symptoms, Seek Help Right Away.


Additional Services

Do You Offer Grooming Services?

While We Don’t Provide General Grooming for Aesthetics, We Do Offer Medically Necessary Grooming To Support Your Pet’s Health, Such As for Treating Skin Conditions or Maintaining Hygiene. For Regular Grooming, We’re Happy to Recommend Trusted Local Facilities.


Can You Help with Pet Adoption Advice?

Yes, We Provide Information and Resources for Pet Adoption, Including Guidance on Selecting the Right Pet for Your Family.


Closing Questions

What Should I Do If I Have Further Questions After My Visit?

Feel Free To Contact Us Anytime with Questions or Concerns. Our Team is Here To Help!


Can I Leave Feedback About My Experience At The Clinic?

Yes, Thank You For Your Feedback! We Truly Appreciate Positive Reviews. Feel Free To Share Your Thoughts With Us In Person, Leave A Review Online, Send Us An Email, or Use Our Contact Form to Reach Out. You Can Also Leave Review on Our Facebook Page.